The Impact of a Clean Restroom on Business
A clean bathroom can make or break a customer service experience if your company is in the hospitality or service industry. In a restaurant, for instance, the impact of a clean restroom on a customer’s perception of your company can last through the entire dining experience, and can be a main topic of conversation when the customer tells her friends about your establishment.
Projecting a Clean Image
A clean restroom encourages positive feelings in customers about your business. This is because customers can equate the cleanliness of your company’s bathroom with the cleanliness of your entire business. This is especially true if you’re a restaurant owner. As of December 2010, 86 percent of adults in the United States equated the condition of a restaurant’s bathroom with the condition of its kitchen, according to cleaning industry website CleanLink. The site also states that 75 percent of U.S. adults wouldn’t return to a restaurant with a dirty bathroom. This means a clean bathroom can lead to repeat business and higher earnings.
Daily Cleaning Schedule
A daily cleaning schedule, including bathroom cleanup and restocking, gives employees structure and establishes a routine. This encourages more active engagement during the workday and limits downtime when customers aren’t present in the store. Employees who remain engaged in work tasks throughout the day can show higher levels of productivity over workers who only perform work tasks when customers or clients are in the vicinity. A daily routine that incorporates a cleaning schedule can also eliminate the need for a professional cleaning staff to service your business bathroom. This helps reduce your business costs over time.